One of the keys to Scott's success is his emphasis on transparency and honesty in communication. His approach with clients, subcontractors, and team members is all about being open and straightforward.
“Every Friday I do a client update. I send out an email to every client with an update on what's happened on their job and the possible plan for the week after. I find that very successful.”
This routine not only keeps clients in the loop but also reduces unnecessary mid-week queries, allowing Scott to focus on getting the job done.
Scott takes the same approach with his subcontractors. He understands the importance of clear and respectful communication to keep projects running smoothly.
"The key is finding that balance of communication with the subbies. If you're always on them, it gets a bit draining. It’s about managing each sub-trade to make sure that everyone's happy and working in a good environment.”
By maintaining this balanced approach, he knows that his subcontractors stay motivated and are willing to go the extra mile when needed.